Having trouble hiring good people?

I recently read an interview conducted by Heather Wood Rudulf with Melissa Lang, Retail Recruiting Manager from Starbucks. Here are some of the requirements for working at Starbucks:

• Starbucks is looking for employees from just about every career discipline.
• Starbucks is making a concerted effort to attract Millennials, which represent 80 percent of its workforce.
• Every candidate has to show a genuine desire for connection to the company and their community.
• Every candidate needs to come in with questions specific to the business of Starbucks.
• Starbucks has plenty of partners who don’t drink coffee.
• Starbucks wants employees who live in the area so they can speak the language of the culture.
• Starbucks wants people who are self-aware enough to talk about their past mistakes and reflect upon them.
• If you are going to send a standard thank you email after your interview, don’t bother.
• Starbucks gives clear expectations for candidates on the Careers page on their website: https://www.starbucks.com/careers/find-a-job/faq
• The Starbucks interview process is focused on overall excellence, respect for customers and co-workers, and a dedication to corporate social responsibility.
• No previous experience is required.

What don’t you see in the job description for working a Starbucks

• Three-years barista experience required.
• Must like coffee.
• Bachelor’s degree or equivalent experience preferred.

So, how does Starbucks get such amazing employees to work for them at a starting wage of only $9.50 per hour plus tips?

I suggest you visit your local Starbucks and ask one of their partners.

Ken

Ken Lazar, CEO

Ability Professional Network

(614) 403-6079